Shipping Policy

Shipping times

All orders ship Monday through Friday from our location in Italy. Our items are handmade so processing takes from 0 to 5 working days. Customized items may take 5-10 days to process.

Orders made after 7 pm on Friday will process the following Monday.

Standard shipment:

  • Italy 1-3 wkd (depending on the location*)
  • Europe 5-7 wkd (depending on the location*)
  • USA, Canada 5-9 wkd (depending on the location*)
  • Other countries 7-15 wkd (depending on the location*)

* Random delays can be experienced due to the Covid-19 crisis and related priority emergencies.
Delivery times may vary depending on the country.

We’re not responsible for courier shipping delay. Our couriers do not ship during weekend and public holidays.
If you want to place an order but shipping is not available for your country, you can contact us at and we will give you information on shipping times and rates.

Shipping rates

Shipping rates vary depending on the country. We ship from Italy.
Please note that we take no responsibility over import taxes. Import taxes may vary from country to country, check your country's regulations before placing an order. Customs fees and duties are the customer’s responsability.

Pick up in person

If you live near us you can pick up your order at Mud is Mood – Vocabolo Bassano 53, fraz. Castel dell’Aquila, Montecastrilli 05026 or we can arrange a pick-up point in Terni or Montecastrilli. We do not have a physical shop open to the public, but you will be contacted by email once your order is complete to arrange a pick-up appointment.

Damages and issues

Ceramic objects are a fragile item and it may happen that they get damaged during transit. Please inspect your order upon reception and contact us immediately by email ( if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We may ask you for photographic documentation of damaged or incorrect items together with the receipt as proof of purchase.

For additional information read our Terms and conditions of sale.

Returns Policy


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return you may send a pec to or a mail with return receipt to: Vocabolo Bassano 53, fraz. Castel dell’Aquila, 05026 Montecastrilli (TR), Italy. To have information regarding returns, contact us at

Mud is Mood does not cover return shipping costs.

Non-returnable items:

  • Customized items
  • Gift cards
  • Sale items
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


To return your product, you should mail your product to: Valerio Sirchia, Vocabolo Bassano 53, fraz. Castel dell’Aquila, 05026 Montecastrilli (TR) Italy.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

For additional information read our Terms and conditions of sale.